Into + Video VLOG
Self Intro, professional Background, Strategic Design and Management
Introduction
Welcome to my Strategic Design and Management portfolio—a blend of innovation and strategy showcased through readings, case studies, and projects. Explore my journey in reflections, real-world challenges, and impactful outcomes. Join me in this transformative showcase of skills for success in today's dynamic business landscape.
Reflections + Writings
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Design is indeed a dynamic and evolving field that constantly adapts to the changing world around it. As you mentioned, efficient design often requires imaginative solutions and radical transformations, which are essential for addressing complex problems and driving innovation. The emphasis on the design process highlights the importance of creativity, problem-solving, and critical thinking, which are skills that can be applied to various domains beyond traditional design. I share your view that design is intricately connected to transformation and purpose, and it will continue to evolve as designers explore new approaches and solutions to meet the challenges of our ever-changing world.
Articulate a concept/idea/ statement that inspired you from the article.
Nick Foster's perspective on speculative design, as discussed on page 515 of the reading, greatly inspired me. His idea that speculative design focuses on implications rather than applications encourages thinking outside the box. Instead of asking, "Why should we do this?" it prompts us to ask, "Why not try this?" This change in perspective allows designers to break free from conventional thinking, envision scenarios, and explore innovative solutions. In essence, speculative design encourages pushing the boundaries of imagination, challenging the status quo, and considering broader implications, which is invaluable in the world of design.
3. “Design practice is intrinsically about change and changing the world” (Anna Valtonen) - do you agree or disagree with this statement?
I agree with this statement. Design practice is fundamentally about change and changing the world. The underlying logic of design lies in the fact that people are unsettled with the current state of affairs and desire to introduce a "change" or, in other words, make a "difference." Designers integrate and bring together various elements, organizing and arranging them into a new combination with a certain pattern and emotional quality. This new combination is introduced into the environment, thereby changing the world. I'm not suggesting that designers always make the world a "better" place. They design to meet certain goals and standards they have in mind, sometimes to solve problems, and sometimes just for the sake of creation itself. Because designing and creating something that didn't exist before can, to some extent, bring a sense of fulfillment to the creators.
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1. What’s the importance of understanding wicked problems from your POV?
The importance of understanding wicked problems is evident on page 18, where it states, "They are the quasi-subject matter of design thinking, from which the designer fashions a working hypothesis suited to special circumstances. Determining how such knowledge may be useful to design thinking in a particular circumstance without immediately reducing design to one or another of these disciplines." This passage underscores the significance of comprehending wicked problems as a whole. It emphasizes that tackling these problems is a multidimensional endeavor, not simply about finding a one-size-fits-all solution. Instead, it involves a continuous exploration of various avenues and perspectives, highlighting the necessity of a holistic approach to design thinking.
3. How do you address a wicked problem?
Addressing wicked problems, as described on page 4 in the reading 'Wicked Problems and the Relationship Triad,' requires a multifaceted approach. It is essential to convene a diverse group of individuals, including those directly affected by the problem and designers, to collectively analyze the issue from multiple perspectives. This collaborative effort ensures a thorough understanding of the problem's intricacies. Hastily focusing on a single facet of the problem and implementing a solution can be imprudent, given that wicked problems often stem from systemic issues. Figure 2 in the reading illustrates how these problems involve interrelated components, emphasizing the need for a holistic approach to uncover effective and sustainable solutions.
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1. Tim Brown suggests in his HBR piece that "design projects must ultimately pass through three spaces" - inspiration, ideation, and implementation. "Projects will loop back through these spaces – particularly the first two – more than once as ideas are refined and new directions taken," he writes. What do you see as the pros and cons of his design thinking framework? Feel free to use examples from your own experience.
Pros of the Design Thinking Framework: The framework's iterative nature facilitates continuous improvement, reducing design flaws and enhancing practicality. It encourages a comprehensive approach that considers all project aspects, improving market success and user satisfaction. Additionally, its adaptability allows for timely adjustments in response to changing circumstances or trends.
Cons of the Design Thinking Framework: However, the frequent looping through the framework may introduce confusion, hindering clear decision-making. Repeated iterations can lead to deviations from the initial project vision, potentially diluting its focus. Excessive ideation cycles can also pose challenges to project execution, necessitating a balance between creativity and effective project management.
3. 3. What's your response to Tania Anaissie's critique of design thinking? Do you agree or disagree with it? Feel free to provide examples from your own experience.
In response to Tania Anaissie's critique of Design Thinking, I largely agree with her points. Designers sometimes engage in projects without a clear sense of purpose themselves, making it questionable whether they can truly address complex issues. Anaissie rightly points out that many challenges are multifaceted and quick fixes often worsen them. Additionally, designers who don't fully immerse themselves in the problems may create unrealistic solutions. Anaissie's critique underscores the importance of empathy, commitment, and deep understanding when tackling complex issues through design.
The balance between profit-seeking and ethical considerations can be a complex one. I agree that applying managerial design thinking unaltered to the social sector or short-term academic projects can lead to unintended harm and exploitation of the communities it aims to help. It's important to approach design with a deep awareness of its potential impact and to adapt methodologies accordingly to ensure that it aligns with the values of social responsibility and ethical practice. Anaissie's critique serves as a valuable reminder of the need to critically evaluate and adapt design thinking practices in diverse contexts.
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Process Innovation, focused on improving efficiency and quality in product creation and delivery, is vital for optimal resource allocation in organizations. Consider the business strategy of Tesla. In terms of Process Innovation, Tesla has revolutionized the automotive industry by focusing on electric vehicles and renewable energy solutions. The company's vertically integrated manufacturing processes and advancements in battery technology contribute to enhanced efficiency and sustainability. Tesla's Gigafactories and direct-to-consumer sales model showcase streamlined processes, allowing for effective resource allocation. In the realm of Profit Model Innovation, Tesla's introduction of over-the-air software updates and its Autopilot subscription service showcase a strategic shift towards generating additional revenue from software-related features, transforming the traditional automotive business model. This streamlined approach allows for efficient transportation, storage, and customer convenience. Concurrently, Profit Model Innovation proves invaluable, especially in economic downturns. The ability to transform free or low-value goods and services into revenue gold provides a Midas touch for companies, ensuring adaptability and sustained success amid challenging economic conditions.
H2+
One example of an H2+ innovation is the development of electric scooters for urban transportation. This emerging innovation represents a shift in the transportation landscape, offering a sustainable and convenient alternative to traditional modes of commuting. Companies like Lime and Bird capitalized on this trend, providing electric scooters for short-distance travel, thus creating a new market and demonstrating positive growth potential within the Horizon 2 framework.
H2-
On the other hand, an example of H2- innovation could be the decline of traditional brick-and-mortar retail stores in the face of e-commerce growth. As online shopping platforms continue to gain popularity, traditional retailers may face challenges in adapting their existing models. This represents a negative growth aspect within the Horizon 2 framework, requiring businesses to navigate and innovate to overcome the challenges posed by changing consumer preferences and market dynamics.
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Differentiate your offering or Borrow Ideas from Competitors stood out to me. Most of the times we have great ideas that didn’t just comes from no where. In order to help the company and the existing users to get hands on with the new product, some minor imitation is needed. It doesn’t necessarily beats other competitors at the beginning, but it will def get the new company into the game. When the “similar” new product is matured enough, more niche features can be added. It’s almost like testing the water before diving in too fast.
"Loonshots" focuses on the importance of nurturing innovation within organizations. Separate Structure for Innovation emphasizes the need to separate the exploration of radical, high-risk ideas (loonshots) from the more stable, mature parts of a company. This separation allows the innovative ideas the freedom to grow without being stifled by the bureaucracy that often exists in established business units.
While Bahcall underscores the importance of recognizing the differences between artists and soldiers, he also emphasizes that both roles are crucial for the success of an organization. It's essential to value and respect the contributions of both innovators and executors. Creating a culture that appreciates the unique strengths of each group and fosters collaboration between them is vital for sustained innovation
Case Study I
Case Study II
Case Study III
The Whole Package :A Partnership between H&M and IDEO
IDEO collaborated with H&M to reimagine the future of sustainable fashion. The project aimed to address the challenges of the fashion industry's environmental impact and the need for more sustainable practices. This involved creating new plastic-free packaging and rallying around a more sustainable packaging solution that's easily customizable. "The fashion industry has exploded over the past two decades. Garment production has doubled since 2000, and plastics use has multiplied along with it. H&M, one of the largest apparel manufacturers in the world, wanted to grow more sustainably. One of its goals was to eliminate plastic from its packaging."
The H&M sustainability challenge undeniably qualifies as a wicked problem, given its intricate nature that spans a multitude of stakeholders across the supply chain, including producers, resources, traders, manufacturers, transportation, designers, materials, policies, regulations, marketing agencies, advertising, retailers, influencers, and consumers. The business model, characterized by the rapid production and consumption of clothing, has given rise to significant environmental and social challenges, including excessive resource use, waste generation, and negative ecological impacts. Moreover, the influence of consumer psychology, the consumer-driven market, and deeply ingrained consumer culture add layers of complexity. This complexity and interconnectedness make it an alarming issue to address.
H&M's chief executive, Helena Helmersson, set ambitious sustainability goals when she stepped into her role, aiming to reduce their impact on the environment and enable meaningful growth. IDEO sought to actively involve customers in sustainable practices through an interactive platform, thereby promoting education and participation in recycling and upcycling. Material innovation and in-store experience were not neglected, with IDEO envisioning H&M stores as hubs where sustainability and recycling seamlessly coexist with the shopping journey. A small team called Design Studio took what it learned and grew into an established strategic capability that pioneers new ways of working in the organization, tackling complex challenges in circularity, inclusion, supply chain, and customer experience. The progress was impressive - H&M shipped 100 million plastic-free packages and eliminated 2000 tons of plastic from their operations.
IDEO brought together what is desirable from a human point of view with what is technologically feasible and economically viable, following the frameworks of Design Thinking. The inclusion of user-centered design, prototyping, and innovation targeted at packaging trickled into other customer meeting point experiences, mirroring Tim Brown's Inspiration, Ideation, Implementation loop. However, it's important to acknowledge that while design thinking played a significant role in reducing plastic use, it may not have fully addressed all the interconnected issues and potential consequences, underscoring the need for a comprehensive, multi-faceted approach to complex problems like sustainability in the fashion industry. The priority on packaging design broke it down to a "tame problem," almost avoiding the far more deeply rooted factors that contribute to the carbon footprint, requiring more urgent attention, making this a case study in support of the critique of Design Thinking.
In the context of H&M's operations, the use of Systems Thinking allows us to identify crucial leverage points within the intricate system, aligning with the principles of systems mapping discussed in "The Fifth Discipline" by Peter Senge. To foster collaborative problem-solving, we propose co-creation workshops that bring together cross-functional teams not only from H&M, including designers, sustainability specialists, and end consumers but also involving supply chain experts, activists, and external stakeholders such as environmental organizations, embracing the concept of co-design as outlined by Buchanan and Margolin in "Discovering Design."
Our approach is further elaborated using a Parsons diagram (Figure 1), a visual representation that combines elements of the double diamond and the funnel, inspired by Helsinki Design Lab's Funnel methodology. This approach seeks to address critical questions, such as reimagining a sustainable business model, identifying the most impactful aspects of waste production across stakeholders, and promoting a sustainable culture among all stakeholders.
Relating to Brian Boyer’s Funnel (figure 2), we identified what could have been the five points in IDEO’s process in this case study.
A - What can we do to make our business more sustainable?
B - What aspect of waste production impacts the most number of stakeholders?
C - How do we promote sustainable culture with our largest stakeholder without losing desirability?
D - How can we create a scalable intervention?
E - What can we replace plastic with?
Using Strategic Design, we would have wavered at point B, asking the question "How do we tackle wasteful consumption or consumer culture?" This would shift the focus from the production of waste to the root causes of the task at hand. Every creation within the fashion industry, regardless of the "sustainability" of its design or the materials employed, inherently adds to the problem of unsustainability by consuming energy and resources. It's a fundamental paradox of the industry; the act of creation itself, while essential to meet consumer demand, inherently generates environmental and resource challenges. The energy-intensive processes involved in production, transportation, and even the disposal of garments all contribute to the industry's ecological footprint. This paradox underscores the urgency of reevaluating the entire fashion lifecycle, from design and production to consumer behavior and waste management, to truly address the sustainability conundrum. While we are currently in deliberation regarding the specifics of transitioning from our broader focus on "tackling consumer culture" to a more defined approach, one illustrative concept within this progression could involve the implementation of a Virtual Reality (VR) intervention within the fashion industry.
One key distinction from IDEO's approach lies in the shift from a consumer-centric focus or supply chain intervention towards a comprehensive reimagining and recreation of fashion consumption itself. This shift in perspective reflects the essence of Strategic Design, which extends beyond prototyping and feedback loops to encompass a broader understanding of the problem landscape, offering a multitude of innovative pathways forward. In essence, Strategic Design adds value by embracing a holistic view of the problem, nurturing various avenues for sustainable transformation.
Bibliography
Brown, Tim. “Design Thinking.” Harvard Business Review June, no. 08 (June 8, 2008): 88–89.
Buchanan, Richard W. Discovering design explorations in design studies. Chicago: Univ. of Chicago Press, 2010.
Chow, Sara. The Fashion Business Manual: An illustrated guide to building a fashion brand. Hong Kong: Fashionary International Ltd, 2021.
“Design Thinking Resources.” IDEO U. Accessed October 2, 2023. https://www.ideou.com/pages/design-thinking-resources#nav-frameworks-best-design-thinking-resources-1.
Esponnette, Beth. “Op-Ed: When Sustainable Fashion Does More Harm than Good.” The Business of Fashion, May 25, 2023. https://www.businessoffashion.com/opinions/sustainability/op-ed-when-sustainable-fashion-does-more-harm-than-good/.
“Global Sustainability Design Company: H&M Case Study.” IDEO. Accessed October 2, 2023. https://www.ideo.com/works/h-and-m.
“Global Sustainability Design Company: H&M Case Study.” IDEO. Accessed October 2, 2023. https://www.ideo.com/works/h-and-m.
Senge, Peter M. The fifth discipline: The Art and Practice of the Learning Organization. New York, Ny: Doubleday/Currency, 1990.
Sierra, Brittany. “The Psychology of Fast Fashion: Exploring the Complex Emotions That Fast Fashion Evokes in Consumers.” The Sustainable Fashion Forum, June 1, 2023. https://www.thesustainablefashionforum.com/pages/the-psychology-of-fast-fashion-exploring-the-complex-emotions-fast-fashion-evokes-in-consumers.
Yu, Yuchen. Plastic in the Fast Fashion system: Changing the rule of the game, May 1, 2020, 1–7.
https://docs.google.com/document/d/1KKQuwzbrGV8O-2EFo_hD0ty-AF8cHEljedevJMZYOSA/edit