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Self Intro, professional Background, Strategic Design and Management

Introduction

Welcome to my Strategic Design and Management portfolio—a blend of innovation and strategy showcased through readings, case studies, and projects. Explore my journey in reflections, real-world challenges, and impactful outcomes. Join me in this transformative showcase of skills for success in today's dynamic business landscape.

Reflections + Writings

Case Study I

Case Study II

Case Study III

The Whole Package :A Partnership between H&M and IDEO

IDEO collaborated with H&M to reimagine the future of sustainable fashion. The project aimed to address the challenges of the fashion industry's environmental impact and the need for more sustainable practices. This involved creating new plastic-free packaging and rallying around a more sustainable packaging solution that's easily customizable. "The fashion industry has exploded over the past two decades. Garment production has doubled since 2000, and plastics use has multiplied along with it. H&M, one of the largest apparel manufacturers in the world, wanted to grow more sustainably. One of its goals was to eliminate plastic from its packaging."

The H&M sustainability challenge undeniably qualifies as a wicked problem, given its intricate nature that spans a multitude of stakeholders across the supply chain, including producers, resources, traders, manufacturers, transportation, designers, materials, policies, regulations, marketing agencies, advertising, retailers, influencers, and consumers. The business model, characterized by the rapid production and consumption of clothing, has given rise to significant environmental and social challenges, including excessive resource use, waste generation, and negative ecological impacts. Moreover, the influence of consumer psychology, the consumer-driven market, and deeply ingrained consumer culture add layers of complexity. This complexity and interconnectedness make it an alarming issue to address.

H&M's chief executive, Helena Helmersson, set ambitious sustainability goals when she stepped into her role, aiming to reduce their impact on the environment and enable meaningful growth. IDEO sought to actively involve customers in sustainable practices through an interactive platform, thereby promoting education and participation in recycling and upcycling. Material innovation and in-store experience were not neglected, with IDEO envisioning H&M stores as hubs where sustainability and recycling seamlessly coexist with the shopping journey. A small team called Design Studio took what it learned and grew into an established strategic capability that pioneers new ways of working in the organization, tackling complex challenges in circularity, inclusion, supply chain, and customer experience. The progress was impressive - H&M shipped 100 million plastic-free packages and eliminated 2000 tons of plastic from their operations.

IDEO brought together what is desirable from a human point of view with what is technologically feasible and economically viable, following the frameworks of Design Thinking. The inclusion of user-centered design, prototyping, and innovation targeted at packaging trickled into other customer meeting point experiences, mirroring Tim Brown's Inspiration, Ideation, Implementation loop. However, it's important to acknowledge that while design thinking played a significant role in reducing plastic use, it may not have fully addressed all the interconnected issues and potential consequences, underscoring the need for a comprehensive, multi-faceted approach to complex problems like sustainability in the fashion industry. The priority on packaging design broke it down to a "tame problem," almost avoiding the far more deeply rooted factors that contribute to the carbon footprint, requiring more urgent attention, making this a case study in support of the critique of Design Thinking.

In the context of H&M's operations, the use of Systems Thinking allows us to identify crucial leverage points within the intricate system, aligning with the principles of systems mapping discussed in "The Fifth Discipline" by Peter Senge. To foster collaborative problem-solving, we propose co-creation workshops that bring together cross-functional teams not only from H&M, including designers, sustainability specialists, and end consumers but also involving supply chain experts, activists, and external stakeholders such as environmental organizations, embracing the concept of co-design as outlined by Buchanan and Margolin in "Discovering Design."

Our approach is further elaborated using a Parsons diagram (Figure 1), a visual representation that combines elements of the double diamond and the funnel, inspired by Helsinki Design Lab's Funnel methodology. This approach seeks to address critical questions, such as reimagining a sustainable business model, identifying the most impactful aspects of waste production across stakeholders, and promoting a sustainable culture among all stakeholders.

Relating to Brian Boyer’s Funnel (figure 2), we identified what could have been the five points in IDEO’s process in this case study.

A - What can we do to make our business more sustainable?

B - What aspect of waste production impacts the most number of stakeholders?

C - How do we promote sustainable culture with our largest stakeholder without losing desirability?

D - How can we create a scalable intervention?

E - What can we replace plastic with?

Using Strategic Design, we would have wavered at point B, asking the question "How do we tackle wasteful consumption or consumer culture?" This would shift the focus from the production of waste to the root causes of the task at hand. Every creation within the fashion industry, regardless of the "sustainability" of its design or the materials employed, inherently adds to the problem of unsustainability by consuming energy and resources. It's a fundamental paradox of the industry; the act of creation itself, while essential to meet consumer demand, inherently generates environmental and resource challenges. The energy-intensive processes involved in production, transportation, and even the disposal of garments all contribute to the industry's ecological footprint. This paradox underscores the urgency of reevaluating the entire fashion lifecycle, from design and production to consumer behavior and waste management, to truly address the sustainability conundrum. While we are currently in deliberation regarding the specifics of transitioning from our broader focus on "tackling consumer culture" to a more defined approach, one illustrative concept within this progression could involve the implementation of a Virtual Reality (VR) intervention within the fashion industry.

One key distinction from IDEO's approach lies in the shift from a consumer-centric focus or supply chain intervention towards a comprehensive reimagining and recreation of fashion consumption itself. This shift in perspective reflects the essence of Strategic Design, which extends beyond prototyping and feedback loops to encompass a broader understanding of the problem landscape, offering a multitude of innovative pathways forward. In essence, Strategic Design adds value by embracing a holistic view of the problem, nurturing various avenues for sustainable transformation.

Bibliography

Brown, Tim. “Design Thinking.” Harvard Business Review June, no. 08 (June 8, 2008): 88–89.

Buchanan, Richard W. Discovering design explorations in design studies. Chicago: Univ. of Chicago Press, 2010.

Chow, Sara. The Fashion Business Manual: An illustrated guide to building a fashion brand. Hong Kong: Fashionary International Ltd, 2021.

“Design Thinking Resources.” IDEO U. Accessed October 2, 2023. https://www.ideou.com/pages/design-thinking-resources#nav-frameworks-best-design-thinking-resources-1.

Esponnette, Beth. “Op-Ed: When Sustainable Fashion Does More Harm than Good.” The Business of Fashion, May 25, 2023. https://www.businessoffashion.com/opinions/sustainability/op-ed-when-sustainable-fashion-does-more-harm-than-good/.

“Global Sustainability Design Company: H&M Case Study.” IDEO. Accessed October 2, 2023. https://www.ideo.com/works/h-and-m.

“Global Sustainability Design Company: H&M Case Study.” IDEO. Accessed October 2, 2023. https://www.ideo.com/works/h-and-m.

Senge, Peter M. The fifth discipline: The Art and Practice of the Learning Organization. New York, Ny: Doubleday/Currency, 1990.

Sierra, Brittany. “The Psychology of Fast Fashion: Exploring the Complex Emotions That Fast Fashion Evokes in Consumers.” The Sustainable Fashion Forum, June 1, 2023. https://www.thesustainablefashionforum.com/pages/the-psychology-of-fast-fashion-exploring-the-complex-emotions-fast-fashion-evokes-in-consumers.

Yu, Yuchen. Plastic in the Fast Fashion system: Changing the rule of the game, May 1, 2020, 1–7.

https://docs.google.com/document/d/1KKQuwzbrGV8O-2EFo_hD0ty-AF8cHEljedevJMZYOSA/edit

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